REFUND POLICY

REFUND REQUESTS

A Game Pass is consumed when its Game Session is activated. ClueHop's standard unused-purchase refund process applies only before activation.

If you are an EU/EEA consumer and your purchase carries a statutory withdrawal right, the normal withdrawal period is 14 days from conclusion of the contract, and you do not need to give a reason. Any applicable exception depends on the type of product and the legal conditions for that exception.

Where no statutory or other contractual refund right applies, Paddle may consider a discretionary refund request under its Refund Policy. A discretionary request does not guarantee approval.

If a technical problem prevents access or play, contact ClueHop Support. Paddle, as seller and Merchant of Record, processes monetary refunds under its applicable terms and mandatory law.

Paddle Refund Policy: https://www.paddle.com/legal/refund-policy.

HOW TO REQUEST A REFUND

Refund requests must be submitted to Paddle using one of the following methods:

• the “View receipt” or “Manage subscription” link in the Paddle transaction-confirmation email;
• the support link provided in the Paddle receipt or billing page; or
• Paddle Buyer Support at https://paddle.net/.

Contact ClueHop Support at support@cluehop.com.

SUBSCRIPTION CANCELLATION

Cancelling a membership prevents future renewals. Cancellation normally takes effect at the end of the current paid billing period.

Cancelling a membership does not automatically refund a payment that has already been completed. A refund request concerning an initial or renewal payment must be submitted under the refund-request process above.

EFFECT OF A REFUND

If Paddle issues a refund, access to the relevant ClueHop product will cease and the associated access or digital entitlement will be revoked or adjusted as appropriate.

Game Passes and rewards are consumed when the associated Game Session is activated. Before activation, eligible Game Passes and rewards are returned with their original expiry dates if the unused purchase receives a full refund or a Game Session paid entirely with rewards is validly cancelled. Expired or revoked benefits do not become usable again. Consumed Game Passes and rewards are not returned through this unused-purchase process.

STATUTORY RIGHTS

Nothing in this policy limits any mandatory consumer rights or remedies provided by applicable law, including rights relating to products that are faulty, materially misdescribed, unavailable, or not fit for purpose.